Shipping and Returns
Shipping
Shipping & Processing Time
We carry most items in inventory so we can ship your items without delay.
Most purchases leave our warehouse within 24 hours of receipt of your order. Orders received on Friday, Saturday & Sunday will ship out Monday. (Our shipping department is closed on weekends & major US holidays.)
Large orders will arrive in multiple boxes.
If a package is not able to be delivered for any reason and returned to us, the customer will be responsible for the original shipping cost, plus the cost of returned shipping, as well as shipping costs to be resent if you desire.
Wrong, Damaged or Defective Items
If you received the wrong product, or if it arrives defective or damaged in transit, please contact us within 7 days of receipt so we can resolve the problem. In these rare cases, we will pay return shipping and provide a refund if requested.
Returns & Refunds
Thanks for shopping at nlvdsc.com
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Exchanges
If you need a different item including size or style and you are interested in returning an item in exchange for something else on the site contact contact us and we'll be glad to help you exchange your purchase or issue a store credit.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. A 20% re-stocking fee may be applicable.
Contact Us
If you have any questions on how to return your item to us, contact us on our toll free number 1-866-824-5464.